Refund policy


Return & Store Credit Policy

 

Last Updated: October 30, 2025


At ( OIAM) One In A Million Mom University, we want you to love everything you purchase from us. Each product is created and packaged with care — but we understand that sometimes things don’t work out.


Please review our policy below to ensure a smooth return process.

 

Return Policy Overview

 

We offer a 7-day return window from the date your order is delivered. If your return request is approved, you will receive store credit only — refunds are not available at this time.

Store credit can be used toward any future purchase and never expires.

 

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

  • Item must be in its original condition — unworn, unused, and with all original tags attached.
  • Item must be returned in its original packaging.
  • You must provide proof of purchase or a valid receipt.


Items that do not meet these standards will not be accepted or credited.


How to Initiate a Return

To start a return, please email us at oneinamilllionmom@gmail.com within 7 days of receiving your order.

 

Once your request is reviewed and approved, you’ll receive:


  • A return shipping label, and
  • Step-by-step instructions on where and how to send your items.



All approved returns should be mailed to:

 3636 W Red Bird Lane Dallas,TX 75237


Please note: Returns sent without prior authorization will not be accepted or processed.

 

 


Lost or Stolen Packages

 

We are not responsible for lost, stolen, or delayed packages once an order is marked “Delivered” by the carrier.

For delivery issues, please contact the shipping carrier directly using your tracking number.


 

 

Damaged, Defective, or Incorrect Items

 

We take pride in quality and accuracy, but if you receive the wrong item, or your item arrives damaged or defective:


  1. Contact us immediately at [ oneinamilllionmom@gmail.com within 48 hours of delivery.
  2. Include your order number and clear photos of the item, packaging, and shipping label.


If approved, we will issue store credit or a replacement at our discretion.


 

 

Non-Returnable Items

 

Certain items cannot be returned for health, safety, or custom reasons. This includes:


  • Perishable goods (food, flowers, or plants)
  • Custom or personalized items
  • Personal care or hygiene products
  • Hazardous materials or flammable liquids/gases
  • Sale items and gift cards


If you’re unsure whether your item qualifies for return, please contact us before submitting your request.


 

 

Exchanges

 

We currently do not offer direct exchanges.

If you wish to exchange an item, please:

  1. Submit a return request for store credit.
  2. Place a new order using your store credit once your return is approved.

 

EU Customers – 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you are entitled to cancel or return your order within 14 days for any reason.

To qualify:

  • Item must be unworn, unused, and in its original packaging.
  • Proof of purchase must be provided.
  • Store credit will be issued once your return is accepted.

 

Cancellations

Because our processing starts quickly, cancellation requests must be submitted immediately after purchase.

Once your order is processed or shipped, it cannot be canceled. Please refer to this policy for store credit options.

 

Questions or Support

We’re here to help you every step of the way.

Email: [Insert Customer Support Email]


Return Address / Mailing Address:

[Insert Address]


Thank you for shopping with (OIAM) One In A Million Mom University — where excellence, integrity, and empowerment meet in every detail